If you are encountering technical issues with iWinDex, please consult the Help section within the application or the 'htlp.rtf' document in the install directory. This document contains answers to frequently asked questions and resolutions to common problems.

Users with a current subscription/licensed version of iWinDex are available for phone and email technical support. Support issues dealing with setup, configuration, or permissions are billed at a rate of $99 per hour (15-minute minimum).

To receive technical support or if you have any questions or concerns, please contact our Customer Support Department during the hours of 9am to 6pm EST, Monday through Friday at 614.833.9713 or click the following email our Support staff: support@ibeamsolutions.com. Please be sure to include your contact information for license/account verification purposes if emailing technical support.

If you are encountering problems using iWinDex, you will be asked to email the following files to the iBeam Solutions Customer Support Department:

• iwindex.xml
• exceptionlog.txt

These files are located in the root install directory of iWinDex (Program Files\iBeam Solutions\iWinDex by default).